Thundermist Health Center

THUNDERMIST HEALTH CENTER 

POSITION SUMMARIES

 

Staff Accountant

Responsibilities:

A position requiring a high degree of responsibility in the performance of accounting, grants budgeting and reporting.  This position is responsible for general ledger accounting, financial and statistical reporting.

Qualifications:

  • Minimum of BS in Accounting
  • 3-5 years accounting experience

 Administrative Assistant

Responsibilities:

To assist administrative staff in all areas of office environment.  May provide additional secretarial support to medical staff as needed.

Qualifications:

  • Associates degree in Business or degree/certificate from secretarial school
  • Working knowledge of MS Office software and familiarity with medical management software

 Administrative Office Clerk

Responsibilities: Provide clerical support to administrative staff

Qualifications:

  • High School diploma        
  • Keyboard and computer skills
  • Organizational skills

 

Billing Clerk Assistant

Responsibilities:

Provide clerical support to Billing staff by filing and general clerical duties; processing and printing third party claims and patient statements; retrieving patient charts and data.

Qualifications:

  • 2-3 years clerical experience
  • Working knowledge of MS Office software and familiarity with medical management software

 

Billing Manager

Responsibilities:

Coordinate, troubleshoot and ensure overall accuracy of Thundermist’s third party billing. Monitor and maximize the self patient billing collections. Prepare data information to the CFO.  Monitor various benchmarks on staff, department and AR performances.

Qualifications:

·         3-5 years experience in the medical/billing environment; advanced education preferred. 

  • Supervisory experience

 

Bookkeeper

Responsibilities:

Perform various duties associated with accounting/bookkeeping functions including; accounts payable, accounts receivable, payroll/taxes, and purchasing of office supplies.

Qualifications:

  • Associates Degree or at least four years experience as full-charge bookkeeper
  • Knowledge of accounting procedures
  • Computer skills/Lotus or Excel

Computer Systems Technician

Responsibilities:

Support all staff in technology related resources with primary emphasis on PC and desktop support with minor emphasis on general System Administrator duties. The successful candidate will collaborate with Director of Information Technology in the following tasks: (1) General desktop and laptop end user support; (2) Supporting local and remote users and sites; (3) installing PC and LAN-based applications; (4) configuring, installing, and troubleshooting desktop and laptop equipment; (5) supporting multiple servers; (6) general LAN administrative duties related to Windows-based network including end-user support, development environment support and remote access.

Qualifications:

  • Bachelor's degree or equivalent from an accredited 4-year college or university
  • Ideal candidate will have 2+ years experience in network administration
  • First-level end-user support, including direct or help desk support
  • Excellent phone and customer service skills
  • VPN client connectivity
  • Anti-virus and personal firewall software
  • Microsoft Windows 2000 and XP
  • Microsoft Server 2000 and 2003
  • Proficient in common office applications, such as Microsoft Office 2000 / XP / 2003
  • Understanding of electronic mail concepts (MS Exchange a plus)
  • Understanding of networking concepts and protocols.

 Credentialing Assistant

Responsibilities:

Perform credentialing of Thundermist providers with third party insurers; perform other duties to support Human Resources. 

Qualifications

  • High school diploma and 2-3 years prior office/secretarial experience in a busy setting, preferably in Human Resources, performing a variety of functions. 
  • Excellent interpersonal skills required to interact/communicate with all levels of staff, as well as external agencies and individuals.
  • Must possess strong, accurate typing skills. 
  • Must be detailed oriented and have strong organizational skills. 
  • Ability to juggle multiple assignments.
  • Ability to maintain confidentiality of sensitive information. 
  • Knowledge of third party insurances a plus.
  • Must possess good computer skills:  Proficient in Word; knowledge of Excel

Dental Assistant

Responsibilities:

Assists the doctor in every dental procedure and also performs some expanded duties.

Qualifications:

  • 1 year experience in dental assisting or certificate in dental assisting
  • Ability to handle confidential material
  • Tactful in dealing with patients

 Dental Hygienist

Responsibilities:

Performs dental measures designed to preserve teeth and prevent the spread of oral diseases by performing the following duties.

Qualifications:

  • BA or Associates Degree in Dental Hygiene
  • Certificate and licenses and registrations
  • Effective in working with pediatric patients
  • Ability to handle confidential material
  • Ability to work independently
  • Ability to provide services in non-traditional school and community based settings

Dental Office Manager

Responsibilities

Manages the front desk operations.  Supervises office staff, provides training, coordinates patient scheduling, and registration.  Monitors daily efficiency and productivity.  Responsible for maintaining quality patient service from telephone calls to patient flow to account collection.

Qualifications:

·        B.S. in health, business or a related field and/or

  • 3 to 5 years practice management experience.

·        Knowledge of automated patient accounts systems for medical or dental services.

  • Experienced in ICD (dental) procedure coding for primary care services.

Dental Receptionist

Responsibilities:

Answer telephones, filing, billing, scheduling appointments, balance cash, entering data into computer, verifying insurance and income, confirming appointments, checking patients in and out.

Qualifications:

·        Computer knowledge

·        Possess excellent oral communication skills

·        Ability to work with others and independently

·        Ability to handle confidential material

·        Ensure patient satisfaction

·        High school diploma

 

Dentist

Responsibilities:

Diagnose and treat diseases, injuries, and malformations of the teeth and gums and related oral structures by performing the following duties.

Qualifications:

  • Doctoral Degree Dental Medicine/Surgery
  • Tactful in dealing with patients
  • Ability to handle confidential material
  • Ability to work with others

 

Development Assistant

Responsibilities:

Support all day-to-day aspects of Thundermist’s fundraising and public relations activities. Assist in building the capacity of the Development Department by supporting initiatives that engage current partners and introduce new audiences to Thundermist.

Qualifications:

·        Bachelor's degree and experience in fundraising/communications preferred. 

·        Mastery of Microsoft Office Products; particularly Word, PowerPoint, Publisher and Excel.  Experience with fundraising software helpful. 

·        Strong planning, administrative and organizational skills, including the ability to manage time, multiple tasks, and multiple deadlines effectively. 

·        Meticulous attention to detail and proven organizational and project management skills

 

Health Assistant - School Based Health Care (SBHC)

Responsibilities:

To provide clinical and secretarial support to the Nurse Practitioner and professional staff at the School Based Health Clinic/Healthcare sites.

Qualifications:

  • High school diploma/GED required.
  • Certified medical assistant preferred
  • Office experience helpful
  • Computer literate
  • Bilingual/bicultural strongly preferred

 Health Analyst

Responsibilities:

Coordination of all statistical quality improvement activity within the organization.  This includes: designing measurement, collection, data entry, displaying, trending and disseminating results of Performance Improvement activities.  Oversees the training of staff for the patient registry system to ensure the consistency of the data entry activity.  Generate reports to assist with the measurement and analysis of data.  Maintain records according to agency, state and federal standards. 

Qualifications:

  • Bachelor’s degree in a related field or discipline (applied science, human services, information technology, or health care services) preferred.
  • Proficiency in data collection, date display techniques and use of software programs such as word, excel, and publisher.
  • Proficiency in report writer activities for the PECS registry and the site specific computer programs.
  • Proficiency in doing literature searches, organizing and maintaining information files

Human Resource Assistant

Responsibilities:

Perform a variety of diverse duties to assist the HR Director and support the Human Resources (HR) Department.  Work closely with the HR Clerk to ensure the completion of tasks. 

Qualifications:

  • Advanced degree equivalent to 2 years of college, Business College or an Associate's degree OR High school diploma and 4 years prior office/secretarial experience in a busy setting, preferably in Human Resources, performing a variety of functions. 
  • Excellent interpersonal skills required to deal with all levels of staff, as well as external agencies and individuals. 
  • Must be detailed oriented and have strong organizational skills. 
  • Ability to juggle multiple assignments. 
  • Competency in Microsoft Office products including Word, Excel, Power Point, and Publisher.  
  • Must be familiar with copy machine, fax machine, adding machine, postage meter, multiple incoming line telephone.

 Human Resource Clerk

Responsibilities:

Perform a variety of clerical duties to support the Human Resources Department.

Qualifications:

High school diploma; 1 year office/clerical experience; ability to multi-task and detail oriented; experience in Human Resources a plus.

 

Licensed Practical Nurse - LPN

Responsibilities:

Under the direction of an RN, provide clinical and technical support to primary care providers and the clients in their care.

Qualifications:

  • State of RI LPN license
  • Phlebotomy skills/training provided as needed
  • Ability to communicate effectively and work collaboratively with other disciplines.
  • CPR certification strongly recommended
  • Successful completion of competency (oral and written) for CLIA waived test 

 Maintenance Technician

Responsibilities:

The Maintenance Technician is responsible for performing general maintenance duties for designated health center locations.

Qualifications:

  • High school diploma or general education degree (GED)
  • A minimum of two years experience performing general maintenance duties.
  • General maintenance knowledge, skills, and abilities required to perform all significant job functions listed below.
    • Basic plumbing work
    • Simple electrical work
    • Basic carpentry work
    • Building repairs
    • Equipment/furniture installation, repairs, and moving
    • Replace light bulbs
    • Paint/repair walls

 

Medical Assistant:

Responsibilities:

To assure all the needed preparing of the patient for the visit is done, processing patients in a timely manner, assisting with procedures, providing overall patient satisfaction, maintaining the flow of the patient visit, assuring that the environment is kept safe and clean. Pull and prepare charts as needed. Obtain test results as needed. File all appropriate paperwork in chart correctly.

Qualifications:

·         High School graduate.

·         Post secondary training in Medical Assistant/Secretarial program

·         Computer literate

·         Bi lingual desirable.

·         Organizational skills.

 

Medical Receptionist

Responsibilities: 

Takes complete and accurate messages, scheduling appointments, takes charge of all aspect of registering patients, answering all incoming calls, collecting charges for the office visit.

Qualifications:

·        Accurate data entry skills

·        Excellent communication skills

·        Collection background

·        Minimum High School diploma or Associates Degree

·        Minimum 1-year ambulatory care medical office experience

·        Medical terminology, diagnosis coding and billing procedure knowledge helpful

 

Medical Records Clerk

Responsibilities:

Pull, search for and file medical record charts for appropriate Center staff.

Qualifications:

  • High school graduate or GED acquired.
  • Basic computer skills.
  • Some familiarity with medical terminology

 

Medical Records Supervisor

Responsibilities:

Supervise Medical Records department ensuring accuracy and completeness of work, proper staffing and training of employees and adherence to established departmental and agency policies and procedures.

Qualifications:

  • Associate’s degree and two+ years experience in an administrative healthcare position or equivalent combination of education and experience.  Prior experience with electronic medical records systems and technologies, as well as appropriate certifications preferred.  Prior supervisory experience a plus. 
  • Ability to read and interpret documents such as operating and maintenance instructions, correspondence, policy and procedure manuals. Ability to effectively present information in one-on-one situations and in small groups to staff and supervisors.

 

Nurse Manager – Coordinator

Responsibilities:

Provide clinical and technical support for staff. Provide high quality clinical and customer service response by addressing staff and patient issues. Supports and assists the health care team with meeting standards of care for quality and safety consistent with federa and state guidelines.

Qualifications:

  • Current State of Rhode Island license
  • Ambulatory Health Care experience preferred
  • HIV certification desirable
  • Ability to communicate effectively and work collaboratively with patients, providers, other members of the health care team, other disciplines and community agencies
  • Professionalism
  • Self starter
  • Leadership skills
  • Triage skills 
  • Documentation skills
  • Teaching skills
  • CPR strongly recommended
  • Successfully completes competency (oral and written) for CLIA waived test.
  • Job knowledge- broad knowledge base of relevant professional, technical and clinical information in assigned department.
  • Strong Customer service skills
  • Strong problem solving skills
  • Strong communication skills

 

Nurse Midwife

Responsibilities:

Family planning and GYN care; prenatal and postpartum Obstetrical care; management of the laboring patient and delivery; on call hours.

Qualifications:

 

  • Rhode Island RN License
  • Rhode Island Midwife License
  • CNM certification by the ACC of the American College of Nurse Midwives
  • Ongoing continuing education
  • DEA #

 

Nurse Practitioner

Responsibilities:

The staff nurse practitioner is responsible for providing primary medical care, within the limits of the training of a nurse practitioner, to assigned patients.  The nurse practitioner is a licensed, autonomous provider executing professional clinical judgement in the care of his/her patients, according to the guidelines, policies and procedures set forth by the agency and in accordance with the physician precepting terms set forth by the agency.

Qualifications:

  • RI RN and NPP Licensure
  • ANA Certification in the specialty of practice (family medicine, internal medicine, women’s health, or pediatrics)
  • Ongoing CEU to update skills/therapies

 

Office Manager

Responsiblities:

Manages the front desk operations.  Supervises office staff, provides training, coordinates patient scheduling, and registration.  Monitors daily efficiency and productivity.  Responsible for maintaining quality patient service from telephone calls to patient flow to account collection

Qualifications:

  • B.S. in health, business or a related field and/or
  • 3 to 5 years practice management experience.
  • Knowledge of automated patient accounts systems for medical or dental services.
  • Experienced in ICD (medical) procedure coding for primary care services.
  • Experience in medical.

 

Physician Assisant

Responsibilties:

The staff Physician’s Assistant is responsible for providing primary medical care, within the limits of the training of a Physician’s Assistant, to assigned patients.  The Physician’s Assistant is a licensed, autonomous provider executing professional clinical judgement in the care of his/her patients, according to the guidelines, policies and procedures set forth by the agency and in accordance with the physician precepting terms set forth by the agency.

Qualifications:

  • RI PA, licensure, RI and DEA prescriptive privileges.
  • NCCPA Certification.
  • Ongoing CEU to update skills/therapies

 

Physician

Responsibilities:

The staff physician is responsible for providing primary medical care to health center patients who have been assigned to him/her. The physician is a licensed, autonomous provider executing professional clinical judgment in the care of his/her patients, according to the guidelines, policies and procedures set forth by the agency. Responsibilities include on-site patient care, hospital care, and after hours call and coverage.

Qualifications:

  • M.D. or D.O. with a completed three-year (minimum) residency in one of the following: family medicine, internal medicine, obstetrics/gynecology or pediatrics
  • Board Certification; in specialty (family medicine, internal medicine, obstetrics/gynecology or pediatrics within two years start of employment.
  • Full staff appointment/privileges at hospital (s) designated by Agency.
  • Full, unrestricted license to practice medicine as a physician in RI

 

Practice Manager

Responsibilties:

The Practice Manager oversees the fiscal and operational activities of patient services and support departments and directly supervises support staff.

Qualifications:

  • Bachelor of Science in health, business or related field, and/or
  • 3 to 5 years of practice management experience
  • Experience in forecast budgeting, monitoring receivables and payables
  • Excellent oral and written communication skills

 

Registered Nurse

Responsibilities:

Provides clinical and technical support for Health Care Providers (i.e. immunizations, injections of antibiotics).  Provides high quality clinical and customer service response by promptly prioritizes triage call and using previously established practice guidelines in order to offer advice and health information.  Coordinates sick visits/add-ons as needed.  Acts as a resource person for medical assistants and other team members.  Coordinate prescription refill.  Reviews and categorizes diagnostic tests and provides follow up as needed. 

Qualifications:

  • Current State of Rhode Island license
  • Ambulatory Health Care experience preferred
  • HIV certification desirable
  • Ability to communicate effectively and work collaboratively with patients, providers, other members of the health care team, other disciplines and community agencies.
  • Professionalism, self starter, leadership skills, triage skills, documentation skills, teaching skills
  • CPR certification strongly recommended
  • Successful completion of competency (oral and written) for CLIA waived test 

 

Senior WIC Technician

Responsibilities:

Providing anthropometrical and hematological data of WIC participants to nutritionist; assist WIC clerks in clerical duties. To act as a resource for parents of students enrolled in the SBHC, and to provide information as needed to students and parents regarding specific issues (i.e. health coverage).

Qualifications:

  • High School Diploma/GED
  • Certified Medical Assistant preferred
  • OSHA training
  • Basic computer knowledge
  • Independent decision making ability

 

 

Site Coordinator

Responsibilities:

Develop and maintain effective organizational structures that maintain efficient and effective patient flow. Supervise Front Desk and Medical Record staff in performance of assigned job functions and corrective action as well as education and development. Maintain all provider schedules including seasonal changes, vacation/CME or changing when necessary. Monitor budgeted productivity, personnel costs and spending.

Qualifications:

  • Bachelor of Science in health, business or related field, and/or
  • 3 to 5 years of practice management experience
  • Experience in forecast budgeting, monitoring receivables and payables
  • Excellent oral and written communication skills

 

Site Director

Responsibilities:

The Site Director is responsible for the daily operation, program development and supervision of all programs and departments within Thundermist Health Center. S/he supervised departmental managers, clinical providers and/or clinical directors, social workers, and general administrative staff. S/he works collaterally with Human Resources, Finance, IT, and administration in the execution of Thundermist Health Center policies, procedures and programs.  The Site Director must possess a deep understanding of the mission of THC and its relationship to the community, along with the strong technical expertise necessary to execute the mission through all site services, programs and future development.

Qualifications:

  • B. S. in health care policy, planning, administration, or a related field such as public health, social work or business administration and/or
  • 3-5 years of managerial experience.
  • Experience or training/knowledge in grant writing, program development, budgeting, public relations, ambulatory care operational management, and community health.
  • Proficiency with automated medical office systems, general ledger systems word processing and other office software.

 

Social Services Case Manager

Responsibilities:

Provide case management services, financial resource counseling, crisis intervention, supportive counseling, pregnancy testing and family planning counseling to high-risk health center patients. Support and advocate for patients to reduce barriers to health care.

Qualifications:

  • Bachelors Degree in social work or related field.
  • Family Planning Counseling and Certification (If providing FP services
  • Excellent written and oral communication skills
  • One year of social work case management experience with high-risk families and individuals.

 

Social Services Intern

Responsibilities:

Provide support to social service department.  Conduct phone and mail outreach to patients who may be eligible for entitlement programs.  Conduct food pantry intakes.  Conduct eligibility screenings. 

Qualifications:

  • One year work or volunteer experience in Social Service setting
  • Course of study in social work, psychology, or human services
  • Excellent written and oral communication skills

 

Social Services Manager

Responsibilities:

Provide case management and counseling services to high-risk health center clients.  Supervises and coordinate social service staff in Woonsocket.  Management and supervision of social service programs.  Coordinate and supervise social work student interns.  Works collaboratively with Site Directors to design and implement

Qualifications:

  • Bachelor’s Degree in Social Work or related field from 4-year college or university and two years of clinical social work case management experience.
  • Excellent written and oral communication skills
  • Program and grant management skills
  • One year of supervisory experience

 

Social Services Supervisor

Responsibilities:

Supervise Social Work Services, including Behavioral Health, at Woonsocket site.  Coordinate and supervise social work student interns.  Provide case management and counseling services to high-risk health center clients as time permits. 

Qualifications:

  • Master’s degree in Social Work or related field; 2 years clinical experience.  Licensure preferred.          
  • Excellent written and oral communication skills
  • Program and grant management skills
  • One year of supervisory experience

 

Title III Behavioral Health Clinician

Responsibilities:

Provide accurate assessment, diagnosis, interventions, and evaluation of interventions for patients, with patients as active participants in all aspects of treatment. To provide consultation for Title III team members and primary care providers. Participate in multi-disciplinary team meeting as an active member of the treatment team.

Qualifications:

  • Master’s degree and appropriate license in social work or mental health counseling and two years clinical experience.
  • Experience with diverse populations.  Bi-lingual (Spanish/English) preferred

 

Tobacco Treatment Specialist

Responsibilities:

The Tobacco Treatment Specialist (TTS) provides behavioral counseling with appropriate pharmacotherapy. The TTS is capable and committed in providing caring and compassionate services. The TTS is responsible for the recruiting, assessing and counseling of clients who use tobacco.  The TTS collaborates with all agency and community providers in promotion and provision of services.  The TTS is responsible for documentation of records.  The TTS will adhere to all requirements outlined by the Rhode Island Tobacco Control Program.

Qualifications:

  • Associate Degree in health education, nursing, or related field
  • Previous outreach and health promotion experience, desirable.
  • Certified Tobacco Treatment Specialist (or agrees to complete necessary qualifications).
  • Must exhibit excellent problem solving skills and be able to work independently.

 

WIC Breastfeeding Peer Counselor

Responsibilities:

To provide support, education, and training for breastfeeding women.

Qualifications:

  • Peer counseling training provided by RIDH

 

WIC Manager

Responsibilities:

Coordinating the ongoing operation and management of the WIC Program in both Woonsocket and Pascoag.  Maintaining an active liaison relationship between the state agency, other appropriate local staff, and WIC clientele.  Coordinates nutrition services for the THA clinics (i.e. MCH, 330) and referrals by THA providers.  Coordinates nutrition services for special needs children in Northern Rhode Island with Early Intervention.  Performs nutrition assessments of WIC participants, peri-natal patients, and other THA patients along with Early Intervention clients

Qualifications:

  • Minimum of B.S. Degree in Accredited Dietetics Program
  • Licensure in State of Rhode Island
  • Minimum 2 years supervisory experience
  • Specialized training of nutrition with special needs children
  • Basic computer knowledge
  • Blood handling training (OSHA, hematological and anthropometric measures

 

WIC Nutritionist

Responsibilities:

Provides nutrition information and education materials designed to improve health status, achieve position change in dietary habits and emphasize relationships between nutrition and health, all in keeping with the individual’s personal, cultural, and socio-economic preferences.  The nutritionist performs nutrition assessments of WIC participants, peri-natal patients, and any THA patient referred by THA providers.

Qualifications:

  • Minimum of B.S. Degree in Nutrition and Dietetics
  • Licensure in State of Rhode Island, required when providing non-WIC nutrition services
  • Basic computer knowledge
  • Skilled in anthropometric and hematological (lead and iron) measures
  • OSHA training

 

WIC Receptionist

Responsibilities:

To provide general information about the WIC Program to prospective participants.  To perform clerical duties necessary for certification and recertification of participants onto the WIC Program

Qualifications:

  • High School Diploma/GED
  • Basic computer knowledge

 

WIC Receptionist/Technician

Responsibilities:

Receptionist Duties:  Coordinate and issue checks to WIC participants. Provide general information about the WIC Program to prospective participants.  Perform clerical duties necessary for certification and recertification of participants onto the WIC Program.

Technician Duties:  Provide anthropometrical and hematological data of WIC participants to nutritionist through hands on screening or obtainment of screenings from health care providers.

Qualifications:

  • High School Diploma/GED
  • Basic computer knowledge
  • Ability to analyze information, draw conclusions and develop reports.

“I can never repay Thundermist for everything they have done.  There is nothing I can do or give that would ever make up for the physical, social, emotional and intellectual support I have received.”

- Ronda Robin, Patient and Thundermist Health Center Board of Directors